Levelz
Shop Opened On Nov 08, 2025Shop description
A luxury fragrance outlet offering high-end, premium perfumes.
Delivery policy
Standard delivery time: 24 – 48 hours.
Business days: Monday – Friday.
Refund policy
1) Eligibility for Refunds
Refunds are only issued for:
• Incorrect order of perfumes.
• Defective or damaged bottles must be reported immediately upon delivery with a photo of the damage.
2) Timeframe
• Requests for refunds must be made within 48 hours of delivery.
• Damages to bottles must be reported immediately upon delivery.
3) Product Condition
• Items must be unused, unopened, and in their original condition and packaging.
• Refunds are not provided for opened or used perfumes.
4) Refund Process
• Customers must contact our support team at (+268) 7959 8494 to request a refund.
• After verification, approved refunds will be processed within 5 business days to the original payment method.
• If the item is incorrect or damaged, we may arrange for return pickup or replacement at no extra cost.
5) Exclusions
Refunds are not available for:
• Opened or used perfumes
• Customer preference changes
• Unreported damages after delivery
