Lumoy
Shop Opened On Oct 21, 2025Shop description
Your destination for premium skincare, wellness essentials and fragrances designed to nurture skin and enhance personal well-being.
Delivery policy
Standard delivery time: 24 - 48 hours. Business days: Monday - Friday.
Refund policy
1) Eligibility for Refunds
Refunds are only issued for:
a) Incorrect products shipped
b) Damaged or leaking packaging.
2) Timeframe
a) Damages or defects must be reported immediately upon delivery, with a photo of the item.
b) Requests for refunds must be made within 48–72 hours of delivery.
3) Product Condition
a) Products must be unopened and in their original packaging.
b) Refunds are not provided for opened items or changes in preference.
4) Refund Process
a) Contact our support team to request a refund.
b) After verification, approved refunds will be processed within 5 business days to the original payment method.
c) For damaged or incorrect items, we may arrange return pickup or replacement at no extra cost.
5) Exclusions
Refunds are not available for:
a) Opened products
b) Customer change of mind or taste preferences
c) Unreported damages after delivery.
