What information do Yakitsi collect?

 

At Yakitsi, your privacy matters. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us through our website, mobile application, or other related services (collectively referred to as "our Platform”).

By accessing or using Yakitsi, you agree to the terms outlined in this Privacy Policy.

 

1. WHO THIS POLICY APPLIES TO

This Privacy Policy applies to:

• All visitors, users, and account holders who access Yakitsi via our online platforms.
• Any person who provides us with personal data in order to use our services.
• Individuals under 18, subject to parental or guardian consent (see section 3).

Please read this policy together with any other privacy notices or terms we may issue from time to time.

 

2. OUR COMMITMENT TO YOUR PRIVACY

We are committed to safeguarding your personal information and using it responsibly and transparently. We only process your data to:

• Deliver our products and services.
• Comply with legal requirements.
• Improve our platform experience.

We do not sell your personal information.

 

3. USERS UNDER THE AGE OF 18

If you're under 18, you must have permission from a parent or guardian to use Yakitsi. We may ask for their contact details to verify consent. Without verified consent, you may not register or place orders through our Platform. Yakitsi does not sell age-restricted products such as tobacco or alcohol to users under 18, regardless of parental supervision. Proof of age may be required at delivery.

 

4. WHAT INFORMATION WE COLLECT

Depending on your interactions with Yakitsi, we may collect:

When you create an account or make a purchase:

• Full name
• Contact details (email, phone number)
• Delivery address
• Date of birth
• Gender
• National ID or passport number
• Payment details (used securely via third-party payment gateways)

When you browse Yakitsi:

• Device and browser information
• IP address and location data
• Pages visited and time spent
• Cookies and interaction data (see Section 8)

Other sources:

• Public platforms (e.g. social media, with your permission)
• Third-party integrations you approve

 We use your personal data for the following purposes:

• To register your account and authenticate your identity.
• To process, fulfill, and deliver your orders.
• To manage payments and returns.
• To provide customer service and respond to inquiries.
• To inform you of changes to our services or policies.
• To send you promotional content (unless you opt out).
• To perform analytics for service improvement.
• To comply with regulatory or legal obligations.

We process your information lawfully, fairly and only for the purposes outlined.

 

6. DATA STORAGE AND RETENTION

We retain personal data only as long as necessary to:

• Provide services or support.
• Comply with Eswatini’s data laws and tax regulations.
• Fulfill contractual and legal obligations.

Once data is no longer needed, we securely delete or anonymize it.

 

7. DATA SHARING

Yakitsi may share your data with:

• Internal staff and service providers who assist with order fulfillment, delivery, marketing, or IT support.
• Delivery partners or sellers for processing your orders.
• Regulators or authorities, where required by law.
• Auditors or legal advisors, when necessary for compliance.
• A third-party in the case of a business restructuring or acquisition (with notice provided to users).

All third parties are obligated to keep your data confidential and use it only for the agreed purpose.

 

8. COOKIES AND TRACKING TECHNOLOGIES

Yakitsi uses cookies and similar technologies to improve your experience. These may:

• Remember your preferences.
• Enable secure logins.
• Track performance and user behavior.
• Customize recommendations and marketing content.

You can adjust your browser settings to disable cookies, although some site features may be limited as a result.

 

9. YOUR RIGHTS AND CHOICES

You have the right to:

• Access and review your personal information.
• Request correction or deletion of inaccurate data.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time via your account settings or unsubscribe links.

To exercise your rights, email us at support@yakitsi.africa.

 

10. INTERNATIONAL DATA TRANSFERS

We may store or process some of your information outside Eswatini, such as for data backup or cloud hosting. In such cases, we ensure that safeguards are in place to protect your data in compliance with applicable data protection laws.

 

11. HOW WE KEEP YOUR DATA SAFE

We implement industry-standard security measures, including:

• Encrypted data transmission and storage.
• Access control and staff confidentiality protocols.
• Regular system audits and breach monitoring.
• Third-party service contracts with privacy clauses.

Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and avoid sharing your login credentials.

 

12. THIRD-PARTY SITES

Our Platform may link to third-party websites or services. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before engaging with them.

 

13. POLICY UPDATES

We may update this Privacy Policy to reflect legal changes, platform updates, or feedback. We’ll notify you of material changes through email or notices on our Platform.